# Contacts in WireCat Desktop (/en/docs/desktop/contacts)

The same person often writes to you from Telegram, WhatsApp and email, and sits in your CRM too. The **Contacts** page
in WireCat Desktop shows each person once, with all their accounts. Use it to check who is who, to join two entries
that are one person, and to undo a join that was wrong. Your agents read the same list, so a correct list gives them
better answers about the people you talk to. The page needs Memo, which keeps the list; without it the page says so
and offers **Install Memo**.

Contacts is marked beta: you see a β beside its name. The section is new and lightly tested.

## How WireCat joins people [#how-wirecat-joins-people]

WireCat joins two accounts into one person by itself only when they share an email address, or a phone number that no
one else has. Anything less certain waits on this page for you. Agents can also suggest that one person is really two,
and you answer that here too. [How people are joined](/llms.mdx/docs/people/content.md) explains the rules.

![The Contacts page: matches waiting for you, tabs by kind with counts, and a table of people with their contacts and message counts](/screenshots/desktop/docs/contacts-light-en.webp)

## The list [#the-list]

Tabs sort everyone into **People**, **Companies**, **Newsletters & notifications**, **Strangers** and **Unsorted**.
Each tab shows its count. A count with a plus, such as "5,002+", is not exact yet.

The table shows **Name**, **Contact**, **Messages from them**, **Last contact** and **Tasks**, 50 rows a page. The
pager below changes it to 25 or 100. A person with a phone and an email shows the first and "+1". A person with only a
WhatsApp or MAX account shows that service. Bots are marked **bot**. Above the table you can search by name, phone or
address, sort with **Order** (most messages, recent contact, name or most tasks), and keep only people with tasks or
with a name.

## Open a person [#open-a-person]

Click a name to open the person's card:

- **Accounts:** each account with its service, the profiles of yours it was seen in, and a **bot** or **work** mark.
  **Unlink** beside an account moves it off this person. It asks first.
- **Move accounts to a new person:** tick the accounts that belong to someone else and confirm. At least one account
  stays with this person. The dialog names the person the accounts leave, so WireCat never takes an account from
  someone else.
- **Joined into this person:** each join, with **Undo**. **Undo the join** names the person and lists every account
  that goes back.
- **Tasks:** the tasks assigned to this person. Each opens on the [Tasks](/llms.mdx/docs/desktop/content.md#tasks) page.

## Review matches [#review-matches]

When WireCat finds people who may be the same person, a band at the top says how many matches wait for you. Click
**Review matches**. The screen **Possible duplicates** shows one card per group:

- The card lists what matched, with the value: the name, company, domain, phone or email. A phone number that no
  account shows reads "number hidden: accounts keep only its fingerprint".
- **Same person** joins them. Tick some of them first to join only those, and the button reads **Join** with the
  number.
- **Not the same** asks why, then **Keep them apart**. WireCat stops suggesting this match.
- **Details** opens **Match details**: the people side by side, with where each one comes from, their phone, email and
  messengers, company, deals, tasks and latest messages. **Merge** joins two, **Merge all** joins every one.

**All contacts** goes back to the list.

### Shared mailboxes [#shared-mailboxes]

Several people can write from one address, such as `info@` or `sales@` of a company. Such a card is marked **shared
mailbox**. **Company mailbox** gives the address to a company, which you choose or type. WireCat then stops suggesting
a join for the people on it.

## Answer your agents [#answer-your-agents]

Agents can ask to split one person in two. A band says how many people they ask to split. Each card says what the
agent thinks and why. **Split** moves the accounts off. **Keep together** asks why they belong together; the agent
reads your answer.

**Check the links** lists people whose accounts may not all be theirs, for example accounts with different names.
Each person is a card with **Open**, **Split** and **These belong together**. When everything on a card is right,
**These belong together** settles it, and the person does not come up again. **Hide** folds the list.

## Next [#next]

Ask your agent about a person: it now sees all their accounts as one. [People in your messages](/llms.mdx/docs/people/content.md) shows
the requests to try.